Frequently Asked Questions

"When and how often will my subscription renew?" 

 "Subscription will renew once a month – 29th of each month."   

"Can I cancel?"

"Of course!  You can cancel anytime you like.  However, refunds for cancellations are only processed up to the 3rd of the month (there is also a small transaction fee for every refund made, but that's not something we are charging you, it's the banks), thereafter boxes go into production, *cough* money gets used up *cough, cough*, and we are unable to issue any refunds.  As soon as you cancel, please email us whether you'd like a refund or a final box.  If we don't hear from you, we'll assume you want your final box/boxes and continue processing it/them."

"When are the boxes sent out?"   

"Between the 17th-20th of each month – starting from 2:00pm GMT.  Please note, Christmas gift delivery dates are different and we ship gift boxes out according to each country's cut-off date (unless customer requests otherwise).  Any Christmas gifts ordered after the cut-off date will be sent off as soon as possible and/or with all non-gift shipments."   

"A little about the books, please?"

“Well, what can we say…books are great, they are the best form of entertainment, in fact, we go as far as to say. books are all things li- “  

"We meant what kind of books do you send, format, publication dates, example titles, etc, etc?"

“Oh…err…” (cue, nervous laughter) “Whoops 😬  Right, so, we send out paperback books.   For the following genres, publication date* for the paperback format could be anytime between pre-release-12 months old: ChickLit/Romance, Thriller, Young Adult, Surprise.  For the following genres, publication date* for the paperback format could be anytime between now to 100 years back: Hidden Gem, Award Winning.  For the following two genres, publication date* for the paperback format could be anytime between now to 24 months back: BestSeller, SciFi/Fantasy.  With regards to example titles, we have a whole new page dedicated to that!" 

*publication dates are for UK paperback editions

"How are books selected?"   

"Books for each genre is primarily selected by three dedicated readers who make a living out of literature. The three readers sift through piles and piles of books, and it is only after careful readings, intense discussions, heaps of chocolates and copious mugs of tea/coffee/hot-chocolate later that a book is finally settled on. This method is repeated for each and every genre...every single month!"

"What if I already have the book?"

"That is an unfortunate possibility; therefore, we encourage you to email us any pre-owned authors/book titles, etc, so that if one of your pre-owned book is selected, then we'll make sure we send you something different!  N.B. At this current point of time, books are non-returnable."  

"What kind of chocolate do I receive?"

"Mmmm...that delicious question.  Chocolate could range from the award-winning to the handmade to simply the ordinary but tasty bestselling ones!  Sometimes we even send cookies 🍪. Both vegetarian and vegan options are also available." 

"What if I have allergies and/or particular dietary needs?"

"Let us know and we'll try to cater to your needs to the best of our ability.  But no matter what, please note, it is still your responsibility to make all final checks before consuming any of the treats and snacks."  

"What if it's hot in my country - how will you send my chocolate?"

"Please let us know at the time of ordering if your country is basking in the glory of summer and we'll wrap your chocolate in  insulated foil which is made to control temperature, i.e. beat the heat!  However, nothing is ever hundred percent...so..."

"What if my chocolate melts by the time it gets to me?"

"...we...errr...can't...really be held liable for it (sorry).  We try our utmost best, we truly do, to send your chocolate in the best possible way according to your country needs.  We also use premium shipping service so that the chocolate isn't in transit for too long, but if it still melts...unfortunately there isn't really much we can do.  We really are sorry, but hey, if it's any consolation, liquid chocolate tastes great as well (wink)!"  

"How does gifting work?"   

"You choose a themed box, write out a note for them (which we will handwrite), fill in all the required details and voila – a box will be sent out to them as soon as it’s been curated.  If you have a specific book you don’t want sent to them (perhaps they already have that particular title) please email us as soon as you’ve made your order."   

"Do you ship internationally?"   

"Yes!  Yes we do – click on Shipping Info above to see which countries we ship to. If, in the unfortunate event, your country is not listed, do not despair!  Drop us an email and we’ll have that rectified as soon as."  

"WHAT'S IMPORTANT HERE..?"

"Please note; we reserve the right to refuse service and cancel an existing order with full refund at our discretion.  *If you wonder why this particular heading is capitalised and thus different from the rest, it is to a) mark the gravity and sombreness of the point, b) for it to stand out and c) something went wrong and we couldn't un-capitalise the heading (we shrug our shoulders in dismay)."  

So...you ready to subscribe to ChocolateandBook..?