Frequently Asked Questions with some very important info. 

When and how often will my subscription renew? 

  Subscription will renew once a month – 29th of each month.   

Can I cancel?

Of course! You can cancel anytime you like.  However, refunds are only processed up to the first 3rd after subscription, thereafter boxes go into production, and so we are unable to issue any refunds.

As soon as you cancel, please email us whether you'd like a refund or a final box. 

When are the boxes sent out?   

Between the 17th-20th of each month – starting at 2:00pm GMT.

Please note, Christmas gift delivery dates are different and we ship gift boxes out according to each country's cut-off date (unless customer requests otherwise).  Any Christmas gifts ordered after the cut-off date, will be sent off as soon as possible and/or with all non-gift shipments.   

How are books selected?   

Books for each genre is primarily selected by three dedicated readers who make a living out of literature. The three readers sift through piles and piles of books, and it is only after careful readings, intense discussions, heaps of chocolates and copious mugs of tea/coffee/hot-chocolate later that a book is finally settled on. This method is repeated for each and every genre...every single month! 

What if I already have the book?

That is an unfortunate possibility; therefore  we encourage you to email us any pre-owned authors/book titles, etc, so that if one of your pre-owned book is selected, then we'll make sure we send you something different!

N.B. At this current point of time, books are non-returnable.  

What kind of chocolate do I receive?

Mmmm...that delicious question.  Chocolate could range from the award-winning to the handmade to simply the ordinary but tasty bestselling ones!

Sometimes we even send cookies!

Both vegetarian and vegan options are also available. 

What if I have allergies and/or particular dietary needs?

Let us know and we'll try to cater to your needs to the best of our ability.  But no matter what, please note, it is still your responsibility to make all final checks before consuming any of the treats and snacks.  

What if it's hot in my country - how will you send my chocolate?

Please let us know at the time of ordering if your country is basking in the glory of summer and we'll wrap your chocolate in  insulated foil which is made to control temperature, i.e. beat the heat!  However, nothing is ever hundred

What if my chocolate melts by the time it gets to me?

...we...errr...can't...really be held liable for it (sorry).  We try our utmost best, we truly do, to send your chocolate in the best possible way according to your country needs.  We also use premium shipping service so that the chocolate isn't in transit for too long, but if it still melts...unfortunately there isn't really much we can do.  We really are sorry, but hey, if it's any consolation, liquid chocolate tastes great as well (wink)!  

How does gifting work?   

You choose a themed box, write out a note for them (which we will handwrite), fill in all the required details and voila – a box will be sent out to them as soon as it’s been curated. If you have a specific book you don’t want sent to them (perhaps they already have that particular title) please email us as soon as you’ve made your order.   

Do you ship internationally?   

Yes! Yes we do – click on Shipping Info above to see which countries we ship to. If, in the unfortunate event, your country is not listed, do not despair! Drop us an email and we’ll have that rectified as soon as.  

What's important here...(?)

 Please note; we reserve the right to refuse service and cancel an existing order with full refund at our discretion.*  

*If you wonder why this particular point is in a different colour from the rest, it is to a) mark the gravity and sombreness of the point, b) for it to stand out and c) something went wrong and we couldn't change the colour to red (we shrug our shoulders in dismay).  

 Still have unanswered questions lingering?   

…drop us an email at, and someone will get back to you. Please give us 48 working hours to reply, after which you can be justifiably angry and we’ll do everything we can to make it up to you!   

Are you ready to subscribe to your ChocolateandBook box?

"...come know you want to..."